CANCELLATIONS:

When a guest makes a reservation for a stay at the Heather House,  we agree to turn away all other requests for the room you select, we remove your unique room from all marketing, availability calendar and the online reservation system and you agree to pay the rate quoted for the number of days you reserve.

Because of our size, location, demand, and seasonal aspects of our business, cancellations affect us significantly. Therefore, we adhere to a strict Cancellation Policy. All cancellations are subject to a $25.00 fee. Reservations cancelled 96 hours or less will be charged the full amount of the reservation. Reservations cancelled between 4 and 10 days will be charged 1/2 of the total. Prior to 10 days a full refund will be issued minus the $25.00 cancellation fee.

We cannot be responsible for cancellations due to the threat of bad weather, canceled flights, family emergencies, illness, or other travel-related emergencies. Vacation Insurance is available online and is an inexpensive way to protect you against unexpected events. There is no refund for early departures. Cancellations must be made by calling the Heather House and speaking to someone live.  Messages left on the answering machine, email, Facebook, or Instagram are not accepted. 

A Special Cancellation Policy exists for groups or individuals reserving more than 2 rooms or 2 days for any given date. This policy extends the cancellation notification period from 10 to 30 days and all the above fees and conditions apply.

COVID-19:

We want our guests to take comfort in the measures we are taking to protect the health and safety of our visitors & staff.  

During breakfast, parties can be served separately at appropriately distanced tables and in separate rooms/areas of the home. If you are comfortable eating with other guests, this option is also available.

Our regular room cleaning service includes (but is not limited to) sanitizing all solid surfaces, furnishings & fixtures; laundering & replacing all linens including (but not limited to) comforters, decorative pillow shams, spare in-room blankets, towels and bathmats; soft seating or furnishings are sprayed & treated with bacterial disinfectant.  Staff wears protective gear during room cleanings.  Room cleaning practices described are extended to common areas, as applicable.     

If you have a special request with respect to cleaning or social distancing, please let us know.  We are happy to offer 'contactless' services or make custom arrangements for our guests when feasible. 

OTHER:

GIFT CERTIFICATES: We only accept Heather House Gift Certificates. We do not offer cash refunds.

CHILDREN: Our facility is not equipped to accommodate young children.

PETS: For the safety and comfort of our guests, pets are not permitted. Please contact us in advance and we will be happy to provide you with boarding options in the area.

SMOKING: We ask that all guests refrain from smoking or vaping inside the house or on the grounds.