Policies

 
 
 
 

When a guest makes a reservation for a stay at the Heather House, we agree to turn away all other requests for the room you select, we remove your unique room from all marketing, availability calendar and the online reservation system and you agree to pay the rate quoted for the number of days you reserve. Because of our size, location, demand and seasonal aspect of our business, cancellations affect us significantly. Therefore we adhere to a strict cancellation policy. We cannot be responsible for cancellations due to threat of bad weather, cancelled flights, family emergencies, or other travel related emergencies.

Initial Deposit

  • At the time of booking, $25.00 will be collected. Payment for all retail items and gift certificates will also be collected.

Cancellation Policy:

  • A Reservation cancelled more than 48 hours prior to your arrival date will not be charged except for the $25 deposit fee. For cancellations less than 48 hours before check-in, the guest is responsible for the entire reservation cost. There is no refund for early departures.

  • Rates/policies are subject to change. A 30 day cancellation notice is required on whole house bookings and for some holidays and special events.

Children & Pets

  • Children are not allowed

  • Pets are not allowed

  • Please call us for help in making arrangements to board your pet. Special situations allow for children, please call to make arrangements.

Billing

  • A deposit of $25 is required at booking. The remainder of the cost will be billed on the day of check-out.

Absolutely NO smoking or vaping inside or on our porches.

  • Violators will be subject to a $200.00 fee

GIFT CERTIFICATE POLICIES

  • If you have a gift certificate, booking must be done over the phone to avoid the $25 deposit. Gift certificates must be presented at check-in. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later date. Gift certificates cannot be redeemed for cash. The guest is responsible for all charges if for some reason the gift certificate is deemed invalid.